Effective Date: 01 November 2024
I. Introduction
This Return Policy outlines the terms and conditions under which guests of Xheko Imperial Hotel may cancel or modify their reservations. It aims to provide transparency and clarity, ensuring a smooth process for both the hotel and its guests.
A. Purpose
The purpose of this policy is to establish clear guidelines regarding cancellation and modification of reservations, protecting the interests of both the hotel and its guests.
B. Scope
This policy applies to all reservations made by guests at Xheko Imperial Hotel, including individual and group bookings.
II. Cancellation and Modification Policy
Individual Reservations
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Guests are allowed to cancel or modify their reservations online.
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Cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid penalties.
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If a reservation is canceled on the same day of arrival, the guest will incur a penalty of one night’s stay at the booked rate.
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It is important to note that cancellations for individual reservations are infrequent.
Group Reservations
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The cancellation deadline for group bookings varies by season.
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Generally, modifications and cancellations are allowed 2–3 weeks prior to the scheduled arrival date.
III. Notification of Cancellation
Guests must provide notification of cancellation based on the aforementioned criteria to avoid any penalties. Notifications can be made via phone or email to the hotel’s contact information provided below:
Phone: +355 682029777 / +355 4 225 9574
Email: [email protected]
IV. Non-Refundable Services
Xheko Imperial Hotel offers certain non-refundable services, including but not limited to:
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Seasonal offers
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Gift cards
Guests are advised to review the terms associated with these services prior to purchase.
V. Conclusion
By adhering to this Return Policy, guests can ensure a smooth and efficient process regarding cancellations and modifications of their reservations at Xheko Imperial Hotel. For any questions or further clarification, please do not hesitate to contact our reception team.