Effective Date: 01 November 2024
I. Introduction
This Refund Policy outlines the conditions under which refunds will be issued to guests of Xheko Imperial Hotel. It aims to provide clarity and fairness regarding guest experiences and financial transactions.
A. Purpose
The purpose of this policy is to establish clear guidelines on refunds for canceled bookings and unsatisfactory services, ensuring a transparent process for our guests.
II. Conditions for Refunds
Cancellation Refunds
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Guests who cancel their reservations according to our Cancellation Policy may be eligible for a refund based on the timing of their cancellation.
Unsatisfactory Service
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In cases where guests experience dissatisfaction due to issues such as malfunctioning air conditioning or excessive noise, a refund may be requested.
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Guests must submit a request to the POS department on the same day of their complaint for a potential refund of a portion or the total accommodation cost, depending on the circumstances.
III. Processing Time for Refunds
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Refund requests are typically processed within 48 hours of receipt. The timeline may vary depending on the circumstances of the request.
IV. Form of Refund
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Refunds will be issued in the original form of payment, unless the guest requests a credit towards a future stay.
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The option provided will depend on the reason for the refund request.
V. Privacy Policy
Personal Data Collection
We collect personal data, including but not limited to:
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Name
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Surname
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Telephone number
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Email address
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Credit card information
Data Sharing
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We do not share personal data with third parties, including payment processors.
VI. Conclusion
By adhering to this Refund Policy, Xheko Imperial Hotel aims to ensure guest satisfaction and fairness in all financial transactions. For any inquiries or further clarification, please contact our reception team.